Frequently Asked Questions
What does unlimited really mean?
We really mean unlimited when we say this. Essentially, there are no limits to the number of video that we’ll edit for you during a subscribing month. Feel free to send us as many videos as you need edited and we’ll work on them one at a time like a conveyor belt.
What if I send you 100 video editing requests in one go?
That’s completely fine! We’ll basically add the videos in a work queue and then work on one at a time until they are all completed. As long as you are still subscribed to us, we’ll continue to edit your videos.
How does this all work?
Our process is actually super simple. When you have video footage that you want edited, just upload it to your own cloud storage such as DropBox or Google Drive. Send us the link to that footage as well as information on how you wish for us to edit the video, any content / text you want and relevant style guides. We’ll edit and send you the completed video within 24-48 hours (depending on complexity).
How long does it take to get a video edited and sent back to me?
The goal is to stay within the time frame provided on the subscription plan you are on. Do note that the complexity of the request may blow out the time frame and as such the estimated time of completion will be more important as this is how we can keep you across what we are doing in the background.
Are there any long term contracts?
No, we will never lock you in any type of contract. This essentially means you can jump on for a single month and then cancel after you have completed all your video edits.
Are there any hidden fees?
If it is classified as video editing, we’ll be able to do it. This essentially includes color grading, special effects, subtitles (if the text is provided), adding transitions, slide shows, cutting raw footage down, adding music, adding text and much more. If you are concerned about something, feel free to contact us or use our live chat service.
What type of work is NOT covered?
We don’t do things that are not considered video editing. For example, animation work, custom illustrations, graphic design, 3d work, creative work, story boarding. If you are concerned about something, feel free to contact us or use our live chat service.
Who owns the work that is completed?
You own all the work produced by us. We will not have any copyright over the work and as such will be able to provide you with all source file if you require this.
Can you adhere to my brand/style guides?
Yes, most definitely! We’ll be able to work according to your brand guide, apply your logo to your video and have the text and imagery that we use on the edit match exactly how your brand dictates.
What if the video edit is not what I want?
You are entitled to an unlimited number of revisions as long as you are still subscribed to us. This means you can change things up as many times as you want. We’ll keep working until you are 100% happy with the end result.
I work for a video production/marketing/
creative/design agency, can I on sell your service?
YES! If anything, this is a key way for people to use us. For example, wedding videographers can create stunning video work. However, they may not have the time to do the editing themselves. As such, we can jump in and make the edits saving them time and money whilst they concentrate on the content itself.
Ok I’m ready to sign up, what’s next?
That’s great news! Choose a plan and signup. After you sign up, you’ll be sent a welcome email which will detail how you can send your edit requests, the briefing template as well as other relevant information to get you started immediately.